Round Rock, Texas

Appliance repair in Round Rock

Washer won’t drain, fridge too warm, oven won’t heat? Text me the brand, the model number and what it does. I’ll help you find a local repair technician.

Text Terry about an appliance

OnHand Home is not a repair technician. I help you find one, and you get their business name before you agree to anything. There is no charge for my help. You pay the repair technician for the work.

What the work involves

Appliance repair covers washers, dryers, refrigerators, dishwashers, ovens, ranges and microwaves. A technician comes to the house, tests the appliance, and tells you what failed. Most visits have a diagnostic fee.

Many techs carry common parts on the truck. If a part has to be ordered, you wait for a second visit. Ask when you book if that is likely for your brand and model.

Some companies repair only certain brands or only certain appliances. That is why the brand and model number help so much before the visit.

Check the warranty first. A manufacturer warranty or a home warranty plan may pay for the repair, and some require you to use their technician.

Common symptoms by appliance

Washer: does not drain, does not spin, shakes hard, or leaks from the bottom
Dryer: runs but does not heat, takes several cycles to dry, or makes a loud squeal or thump
Refrigerator: warm inside, ice buildup in the freezer, water on the floor, or a compressor that runs all the time
Dishwasher: dishwasher not draining, standing water, dishes not clean, or a door that will not latch
Oven or range: no heat, uneven heat, a burner that will not light, or a door that will not shut
Error codes on the display that the manual does not clear
Strange smell, burning or buzzing that started suddenly

Repair or replace

Ask the technician for the repair price and the likelihood of another failure soon. Then compare.

Age. An appliance near the end of its usual life is a weaker bet for a costly repair. Look up the typical life for your type of appliance.
Part cost. A cheap part like a belt, hose or igniter is often worth fixing. A major part such as a sealed refrigerator system or a control board can approach the cost of a new unit.
Second problem. If the tech finds a second issue on the same visit, ask which one matters and what happens if you skip it.
Warranty. A repair under warranty costs you little or nothing. Check before replacing.

What changes the price

Appliance repair bills have three parts: the visit, the part and the labor. Ask about all three upfront.

The diagnostic or trip fee, and whether it counts toward the repair if you go ahead
The part: common parts are cheaper and available fast, special parts take longer
The brand and model, because some parts are harder to find
Labor time: a door gasket is quick, a built-in oven or a front-load washer can take longer
Whether a second visit is needed to install an ordered part
Appliances installed in tight spots, such as stacked units or built-ins that must be pulled out
Whether the repair is under a manufacturer or home warranty

Questions to ask the repair technician

Use these to compare quotes side by side.

Do you repair my brand?Not every company works on every brand. Ask before you book.
What is the diagnostic fee, and does it apply to the repair?This is the usual extra cost. Know it before the visit.
Will you give me the repair price before you start?A price in writing or by message avoids surprises.
Do you carry the common parts, or will you need to order?It decides whether the fix takes one visit or two.
What warranty do you give on the part and on the labor?They can differ. Ask who to call if it fails again.
Is the fix a repair or a replacement of the whole assembly?It changes the cost and the chance it comes back.
Do you hold a federal certification to handle refrigerant?Only ask if your repair involves a sealed refrigerant system. EPA requires certification for technicians who service equipment that could release refrigerant.
Can you explain what you found in plain words?A good tech shows you the failed part.

If you smell gas

Leave the house and call 911 from outside. Do not text me first. Do not turn lights or appliances on or off on the way out.

For a gas stove, range or dryer that is not working but has no gas smell, do not try to fix the gas connection yourself. Ask the technician whether they work on gas appliances.

Find the model and serial number

Most appliances have a label with the model and serial number. Look inside the door frame of a washer, dishwasher or oven. Look on the back or side wall inside a refrigerator. Check the back or side of a dryer door opening.

Take a clear photo of the label. Send it to me with a photo of the whole appliance.

Check for a recall

The U.S. Consumer Product Safety Commission runs a recall search at cpsc.gov/Recalls. You can filter by date, hazard and product category, and you can sign up for recall emails. If your appliance matches a recall, follow the remedy listed in the recall notice.

Federal notes

The CPSC recall search lets you check an appliance for a recall by category and hazard.
EPA requires certification for technicians who maintain, service, repair or dispose of equipment that could release refrigerants. Ask a technician working on a sealed refrigerant system whether they hold it.

What happens after you text

You text meSay what is going on, add a photo if you can, and include your ZIP code. The message is already started for you, and you can change it.
I ask a question or twoI check the details a repair technician will need and confirm you are in our area. We are starting in Round Rock.
I look for a repair technicianI check who can take the job. You get the business name before you agree to anything. If I cannot find someone, I tell you.
They quote and do the workThe repair technician confirms the time and the price with you. You pay them for the work. I follow up afterward.

Tell me what is going on.

Text me a short description and your ZIP code. A photo helps.